Frequently Asked Questions

1. Do you offer free shipping?
   Yes. Shipping is free on every order, with no minimum purchase.
2. How long does delivery take?
   Orders are processed within 1 to 2 business days. After dispatch, delivery usually takes 4 to 6 business days, so most orders arrive within 5 to 8 business days of being placed.
3. How can I track my order?
   As soon as your order ships you will get an email with a tracking number and a link to follow the parcel. More detail is on our track your order page.
4. What payment methods do you accept?
   We accept major credit and debit cards through our secure checkout. Your card details are entered directly with our payment provider and are never stored by us.
5. How will the charge show on my statement?
   Charges appear as Jessica-mulroney.com on your statement.
6. What is your return policy?
   You have 30 days from delivery to start a return. Items must be unused, in their original packaging, with any tags attached. See our refund policy for the full detail.
7. When will I get my refund?
   Once your return is received and approved, the refund goes back to your original payment method, usually within 10 business days. Your bank may take a little longer to post it.
8. Can I change or cancel an order?
   You can cancel within 1 hour of placing an order by email. If it has already shipped, return it once it arrives under the normal return process.
9. What is VIP membership?
   VIP is optional. When you add an item you can choose VIP to take 30 percent off eligible pieces in that order. The program's intended terms are a 20 day free trial, then 39.99 USD a month, but automatic enrollment and billing are not active yet, so no trial is tracked and the membership fee is not charged today. You can read the full detail on our loyalty program page and cancel any time from Cancel my Subscription.
10. How do I reach you?
    Email support@jessica-mulroney.com. We are open Monday to Friday, 8:00 to 17:00, and Saturday to Sunday, 9:00 to 16:00.