Before You Dispute
If you are looking at a charge you do not recognize, start here. In most cases we can explain it, or fix it, in a single email. That is usually faster than a bank dispute. This page is not here to talk you out of anything. It is here to save you the wait.
1. The charge on your statement
Payments made on this site appear as Jessica-mulroney.com. If that is the line you are looking at, the order was placed with us and we can find it.
2. Why the name may not look familiar
The statement shows the name of the shop, not the name of the product. So if the order was for a lamp, a planter or a set of hooks, the product will not appear on the statement. Only Jessica-mulroney.com will. It is also worth asking whether someone else in your household used the card.
3. Who we are
Jessica Mulroney is a home and lifestyle shop. We sell lighting, decor, garden pieces and the useful small things for a home. The shop is operated by Primecore LLC.
Primecore LLC
Address: 23400 Kingsland Blvd, Apt 10108, Katy, TX 77494-7486, United States
- Email: support@jessica-mulroney.com
- Phone: +1 (254) 212-3803
4. What to send us
Email us with as much of this as you have:
- the amount of the charge and the date it appeared
- the last four digits of the card, never the full number
- the name and email address used at checkout
- the order number from the confirmation email, if you have it
The order number on its own is usually enough. Please do not send the full card number, the expiry date or the security code. We do not need them and we will never ask for them.
5. What happens after you write
We reply within 12 hours on average. We are here Monday to Sunday, 8 AM (MT) to 5 PM (MT). We will tell you what was ordered, when it shipped and where it was sent. If the charge is wrong, we refund it. If the order is real but you no longer want it, we will tell you how to return it.
6. If the order has simply not arrived yet
Shipping is free on every order, with no minimum, and we ship to the United States. Standard delivery takes 6 to 11 business days in total: 1 to 2 business days for us to process and pack the order, then 4 to 9 business days in transit. If you are still inside that window, the parcel is on its way and we can send the tracking link again.
7. Returns and refunds
You have 30 days from delivery to start a return. Items need to be unused, in their original packaging and condition, with tags attached. Approved refunds go back to the original payment method, typically within 10 business days. Your bank may take a little longer to post the money to your account.
8. Your right to go to your bank
Writing to us takes nothing away from you. You can open a dispute with your card provider at any time, before you contact us or after, and nothing on this page changes that right. We only ask for the chance to look first, because we can often settle it the same day.
9. Contact us
Primecore LLC
Address: 23400 Kingsland Blvd, Apt 10108, Katy, TX 77494-7486, United States
- Email: support@jessica-mulroney.com
- Phone: +1 (254) 212-3803
- Hours: Monday to Sunday, 8 AM (MT) to 5 PM (MT)