Shipping Policy
This page explains how we ship your order, how long it takes and what to do if something goes wrong. Jessica Mulroney is operated by Primecore LLC.
1. Where We Ship
We ship to addresses in the United States. We do not ship outside the United States. We deliver to homes, apartments and workplaces.
2. Shipping Cost
Shipping is free on every order. There is no minimum spend and no handling fee. The total shown at checkout is what your card is charged, in USD. Your statement will read Jessica-mulroney.com.
3. Processing Time
We take 1 to 2 business days to process and pack an order. In that time we confirm the address, pick the items and hand the parcel to the carrier. An order placed late in the day, or on a weekend, is processed on the next business day.
4. Transit Time
Once the carrier has the parcel, transit takes 4 to 9 business days. The exact day depends on how far the parcel travels and on the delivery schedule in your area.
5. Total Delivery Window
Processing and transit together give a total of 6 to 11 business days from the moment you order. The checkout offers one shipping method, named Standard (6 to 11 business days), and that is the same window described here.
6. Business Days, Weekends and Holidays
A business day is Monday to Friday. Saturdays, Sundays and public holidays are not counted in either window. Carrier networks slow down around national holidays, so orders near those dates tend to land at the later end of the window.
7. Tracking Your Order
You get a confirmation email as soon as the order is placed. A tracking link follows in a second email once the carrier scans the parcel, usually 1 to 2 business days later. A new link can take up to 24 hours to show its first scan, so an empty tracking page on day one is normal. If neither email arrives, check your spam folder and then write to us.
8. When Tracking Has Not Moved
Tracking sometimes sits on one status for days. That usually means the parcel is travelling between sorting hubs and has not been scanned yet.
If tracking has not updated for 5 business days, or the full 11 business days have passed and nothing has arrived, contact us. We will open a trace with the carrier and follow it until you have an answer.
9. Addresses and Address Errors
Please check your address before you pay, including the apartment or unit number. Most late deliveries start with a missing unit number or a typo in the street.
If you spot a mistake, email us straight away. We can correct an address while the order is still being processed. Once the carrier has the parcel we cannot redirect it and must wait for it to come back to us.
10. Failed Delivery and Returns to Sender
If nobody can take the parcel, the carrier leaves a card and tries again, or holds it at a local depot. Please follow the instructions on that card, because a parcel that is not collected is sent back to us. When it reaches us we will contact you, and you can have it sent to a corrected address at no cost or be refunded.
11. Customs, Duties and Taxes
We ship within the United States only, so there is no customs clearance, no import duty and no brokerage fee on an order from us. You will never be asked to pay a courier a release fee before a parcel can be delivered.
12. Lost or Damaged Parcels
If an item arrives broken, tell us within 30 days of delivery and send photos of the item and of the outer box. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full. A refund goes back to the original payment method once approved, typically within 10 business days, though your bank may take longer to post it.
13. Contact Us
Primecore LLC
Address: 23400 Kingsland Blvd, Apt 10108, Katy, TX 77494-7486, United States
- Email: support@jessica-mulroney.com
- Phone: +1 (254) 212-3803
We are open Monday to Sunday, 8 AM (MT) to 5 PM (MT), and we reply within 12 hours on average. Please include your order number so we can look up your parcel on the first reply.