Return & Refund Policy
If something is not right, this page explains what to do, how long you have and when your money comes back. Jessica Mulroney is operated by Primecore LLC and ships within the United States.
1. Your 30 Day Return Window
You have 30 days from the day your order is delivered to start a return. We count from the delivery date on the tracking. Contact us inside those 30 days, then send the item back once we reply with the return address.
2. Condition of the Item
To be accepted, an item has to come back:
- unused, unwashed and not installed or assembled
- in its original packaging, with any box, insert or wrap
- with the tags still attached
- complete, including bulbs, cables, fittings and hardware
Items that come back used, damaged in your care or incomplete may be refused or refunded in part.
3. How to Start a Return
Email support@jessica-mulroney.com or call us. Give us your order number, the item and one line on why. Please do not post anything back before you hear from us. We reply with the return address. A parcel sent back without it can go missing, and we cannot refund what never reaches us.
4. Who Pays Return Postage
Shipping to you is free on every order, so there is no delivery charge to deduct from your refund. If you changed your mind, the cost of posting it back is yours. If the item arrived damaged or faulty, or is not what you ordered, we cover the return cost. Use a tracked service. The parcel is your responsibility until it reaches us.
5. Damaged, Faulty or Wrong Items
Check your parcel when it arrives. If something is broken, faulty or is not the item you ordered, email us within 30 days of delivery with:
- your order number
- a photo of the item and of the damaged area
- a photo of the outer box if the box is damaged too
The photos let us sort it out quickly. We will replace the item or refund it, and you will not be out of pocket for a problem that is ours.
6. What We Cannot Take Back
- items returned after the 30 day window has closed
- items that have been used, assembled, installed or altered
- items missing their original packaging, tags or parts
- items damaged after delivery through accident or wear
- anything bought somewhere other than jessica-mulroney.com
If you are unsure whether your item qualifies, ask us before you post it.
7. How and When You Are Refunded
Once your return reaches us we check it and email you the outcome. Approved refunds go back to the original payment method used at checkout. We cannot refund to a different card or account. Refunds are issued typically within 10 business days of approval, in USD. Your bank may take longer to post the money to your statement. Your original charge reads Jessica-mulroney.com.
8. Partial Refunds
We may refund part of the value when an item comes back used or marked through no fault of ours, when packaging, tags or parts are missing, or when only part of an order is sent back. We tell you the amount and the reason first. You can ask us to return the item instead.
9. Exchanges
The quickest exchange is to return the original for a refund and order the one you want. Shipping is free on every order, so the replacement ships free too. If you would rather we handle a straight swap, email us. We can do that when the item is in stock.
10. Cancelling an Order
You can cancel any order before it ships. We process and pack within 1 to 2 business days, so tell us quickly and we will stop the order and refund you in full. Once a parcel has left us it cannot be cancelled. Wait for it to arrive, then start a return under section 3. Delivery takes 6 to 11 business days in total: 1 to 2 business days to process and pack, then 4 to 9 business days in transit.
11. How to Reach Us
Primecore LLC
Address: 23400 Kingsland Blvd, Apt 10108, Katy, TX 77494-7486, United States
- Email: support@jessica-mulroney.com
- Phone: +1 (254) 212-3803
- Hours: Monday to Sunday: 8 AM (MT) to 5 PM (MT)
We answer within 12 hours on average.